Yes, DM-PAY is built with industry-standard security protocols, including encryption and two-factor authentication (2FA), ensuring all transactions are secure and protected from unauthorized access.

Deposits & withdrawals through DM-PAY are processed instantly in real time

Yes! DM-PAY supports **P2P (Peer-to-Peer) transfers**, allowing Deriv users to send funds **directly and securely** to another Deriv account. This feature ensures instant and hassle-free transactions between users.

Yes, DM-PAY provides a detailed transaction history where users can view all completed deposits and withdrawals, including dates, amounts, and status updates for each transaction.

You can reach DM-PAY’s customer support through the in-app chat feature, or via WhatApp Here. Our support team is available 24/7 to assist with any questions or issues related to your transactions

If a transaction fails, DM-PAY will automatically refund the amount to your original payment method. If you experience delays, please contact our customer support for assistance.

Once a transaction is processed, it cannot be canceled. However, if the transaction is still pending, you can contact our support team for assistance.

Yes, DM-PAY allows you to link multiple M-Pesa numbers and bank accounts for easier transactions.

Yes, if a transaction fails due to technical issues, the amount will be refunded automatically. If your refund is delayed, please contact support for assistance.

If your account is suspended due to suspicious activity or non-compliance, please contact our support team to resolve the issue and regain access.

You can update your personal details, such as phone number and bank details, within the app’s settings. Some changes may require identity verification.

Yes, DM-PAY is operational 24/7, allowing users to deposit and withdraw funds at any time.